Privacy policy

Ours Brun, a French artisan manufacture. For any question or request about your data: contact@oursbrun.com.

When you place an order, we record your name, email address, phone number and delivery address in order to prepare, ship and track your order. This information is kept for as long as the commercial relationship requires, then archived to meet our accounting obligations.

Online payments are processed by Stripe. No card data is stored on our servers. In-store payments (Tap to Pay or cash) are recorded in your order history.

If you create an account, we keep your name, email address, password (stored encrypted) and saved addresses. You may request the deletion of your account at any time.

We measure traffic with Matomo, installed on our own servers. Tracking is configured without cookies and with IP anonymisation: data stays with us and is never sold or shared with an advertising tool. This internal measurement is anonymous and does not require consent. The Cookies banner lets you record your preference for optional tools — none are active today. You can change this choice at any time using the Cookies link at the bottom of the page.

The site does not use advertising or social-network cookies. Only a strictly necessary session cookie is set when you sign in (customer account or administration area), to keep you logged in.

If you subscribe to the newsletter, your email address is used to send you our news through our email provider. Every email contains an unsubscribe link.

Your data may be shared with our technical providers only as needed for the order: Stripe (payment), Boxtal (shipping), our email provider and our hosting provider. It is never resold.

After an order, your email address may be shared with Trustpilot to invite you to review our products. You remain free to refuse or ignore this invitation.

You have the right to access, rectify, delete, object to, restrict and port your data. Write to us at contact@oursbrun.com. You may also lodge a complaint with the CNIL (cnil.fr).

The site is served over HTTPS, passwords are encrypted, and access to data is limited to the people who need it to process orders.